Selected all your options? Now click here >>
25th Jan 2020 - We supply all makes and models at competitive prices please ring or email your exact requirements!
Quick contact

Complaints procedure

Complaints Handling Procedure

It is the aim of FSD Vehicle Leasing Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint within three business days, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
calling us on 01603 666667
or write to us at 7 Paddock Street, Norwich, Norfolk, NR2 4TW

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
For more information about the Financial Ombudsman Service visit
Or contact them:
Phone: 0800 0234 567 or 0300 1239 123
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

BVRLA (British Vehicle Rental & Leasing Association)
We also co-operate fully with the BVRLA who are approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities andInformation) Regulations 2015.
The BVRLA will aim to resolve the matter using information presented by both parties to the disputeas the Conciliation Service is an evidence based one.The BVRLA aims to resolve complaints through the Conciliation Service within 30 days.

Contact BVRLA,
River Lodge,
Badminton Court,
Tel: 01494 434747

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website or download our policy by clicking here

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time. Close this message.